What should an interpreter do if the provider refuses to explain a document?

Using the SAY NO model is the most appropriate action for an interpreter when faced with a situation where the provider refuses to explain a document. The SAY NO model emphasizes professionalism and ethical guidelines, allowing the interpreter to navigate this delicate situation while maintaining the integrity of the interpreting process.

By utilizing the SAY NO model, the interpreter articulates their boundaries and the necessity for effective communication, particularly with crucial information concerning the document in question. This approach helps to advocate for the needs of the limited English proficient individual while also respecting the provider’s role and decision. It encourages open communication and fosters an environment where everyone involved understands the importance of clarity and comprehension, particularly for individuals who may not fully grasp the document's implications without proper explanation.

In contrast, translating the document without explanation might lead to misunderstandings and potential miscommunication. Asking another provider for assistance may not resolve the underlying issue and could disrupt the flow of the session. Ignoring the request altogether fails to address the need for clarity and compromises the responsibility of the interpreter to facilitate communication effectively. Therefore, engaging with the SAY NO model not only upholds the ethical standards of the interpreting profession but also prioritizes the needs and rights of the clients being served.